Support


Support is offered for issues that you experience with your RACD session on your home device. Please note that we can only assist with RACD setup and connection issues on your device and Support Technicians will only help with troubleshooting issues that are directly related to the RACD connection.

Please ensure you have followed the installation guides before you contact our Customer Service Desk.

If you continue to have issues then please contact AskICT on 01772 532626. Opening hours are 08:00 to 18:00 weekdays.

When logging a call you will be asked to provide the following information:

  • Details of your device including operating system
  • Your username
  • Contact phone number

Once the call is logged, if it cannot be resolved by the 1st line staff, it will be passed to a Support Technician who will contact you by telephone. If remote access is required you will be asked to launch a remote access client on your device and enter a unique code supplied by the Support Technician - the link to this is below.


Remote ICT Support

You will need to enter the code supplied by your Support Technician.

Launch ISL Light Client

Further information

New Users

Please download and read the RACD Getting Started Guide if this is the first time you are using the service on your device. If you need any further information, help or assistance with our mobility solutions then please refer to our AskICT knowledge base (KM4580).